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QSI Shopping & Ordering Questions

FAQ / Knowledge Base     l    Shopping Help     l    Pre-Order Questions

Find quick answers to your questions below...
Order Status
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  1. Has my order shipped? Click the "My Account / Order Status" link at the top right hand side of our site to check your order status.

  2. When will my order ship? Click the "My Account / Order Status" link at the top right hand side of our site to check your order status.

  3. How do I change quantities or cancel an item in my order?
    Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click "Change quantities / cancel orders" to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

  4. How do I track my order?
    Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

  5. My order never arrived.
    Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have already shipped. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

  6. When will my backordered item arrive?
    Items are sometimes backordered because of the lead times for certain components, such as CCDs or filters. Our suppliers are sometimes unable to predict when they will have more in stock, but as soon as they do, we will update your "Order Status" and contact you to let you know when to expect your item(s).

  7. How do I return my product?
    All product returns require an RMA number. Please visit the Returns & Replacements page for details.
My Account
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  1. How do I create an account? 1) Click the "My Account / Order Status"
         link at the top right side of our site.
    2) Click "Continue" under New Customers.

    Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

  2. How do I edit my account information?
    Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

  3. I forgot my password.
    Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

  4. Do I need an account to make a purchase?
    No, setting up an account is completely optional. However, creating an account offers several important benefits including the ability to setup a Wish List, track shipments and review previous orders. Having an account also makes future purchases easier because you won't have to reenter your billing and contact information.
Pricing & Billing
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  1. How much is my shipping? A shipping estimate is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Note that actual shipping charges are calculated when the shipment is created. Actual shipping charges can sometimes vary significantly from estimates, especially for international orders. If you require a more accurate estimate, please contact customer service for assistance.

  2. Do I have to pay sales tax?
    We only collect sales tax for orders being shipped to Mississippi or California.

  3. I have a question about my charges.
    Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have additional questions or concerns, please contact customer service for further assistance.

  4. I need a copy of my receipt/invoice.
    Click the "My Account / Order Status" link at the top right hand side of our site to print invoices for current and previous orders.

  5. When will my credit card be charged?
    For domestic orders, your credit card will be charged 2 to 3 days prior to the scheduled ship date of your item(s). For international orders, your card will be charged 3 to 5 days before the scheduled ship date. We charge the cards a few days ahead of time to ensure that shipments won't be delayed because of any problems with the transaction.

  6. Do you ship internationally?
    Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. We will ship to any country listed in the dropdown menu of countries. If your country is not in the dropdown menu of available countries, we may still be able to ship products to you. Please contact customer service for further assistance.
Other Questions?
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  1. I have a technical product question. For questions about QSI products, view the product detail pages or go to our FAQ / Knowledge Base page

  2. How do I contact you with other questions? Please click here to go to our contact form and send us a message or call 1-888-QSI-4CCD (1-888-774-4223).

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