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Repairs & Returns

QSI CCD Camera Repairs & Returns

NOTE: All products being returned to QSI require an RMA number.
Follow additional instructions below.
Download the QSI RMA Form>>

Warranty Repairs

One-Year Limited Warranty
Your QSI camera is warranted against defects in materials or workmanship for a period of one year from the date of original purchase. QSI will, at its option, repair or replace any camera found to be defective during the warranty period. Review the QSI warranty policy for complete details and restrictions.

Extended Limited Warranty
If an extended warranty was purchased with your QSI camera, the term will be as set forth in the Extended Warranty agreement. All other terms and conditions in the QSI warranty policy continue to apply.

Warranty Procedure
Please contact our tech support team using our contact form or by calling 1-888-774-4223 to determine whether the item is indeed defective before returning it to QSI, and to receive a Return Merchandise Authorization (RMA) number. All repairs require an RMA number. Download the QSI RMA Form>>

Non-Warranty Repairs, Upgrades, and Maintenance Services

For all non-warranty repairs, upgrades, and maintenance services please contact QSI customer service using the QSI contact form or by calling 1-888-774-4223 to determine whether the item is indeed defective before returning it to QSI, and to receive a Return Merchandise Authorization (RMA) number. All products being sent to QSI require an RMA number. Download the QSI RMA Form>>

Returns

New QSI cameras can be returned during the first 7 days after receipt by the customer. All returns must be received at QSI or at your dealer in "Like New" condition. "Like New" means that the camera and all components shipped with the camera are undamaged and have no defects, operate to original specifications, and have no surface marks or scratches. Returns must include all operating manuals and software CDs in original condition, and all original packaging. Cameras that arrive at QSI found not to be in "Like New" condition are subject to a restocking fee of up to 25% (twenty-five percent) to restore the camera to original condition.

"Special Order" and Factory Refurbished cameras cannot be returned. "Special Order" cameras include any camera with a non-standard configuration, including: 1) cameras with a Class 1 or higher sensor; 2) cameras with special body configurations, branding or colors; 3) cameras with special chamber cover windows or coatings; 4) Cameras with custom firmware or electronics; 5) or any camera marked as "Special Order" on the orginal quotation, Packing List or customer Invoice. Factory Refurbished cameras are indicated as such on the Packing List and customer Invoice.

For all returns, please contact QSI customer service using our contact form or by calling 1-888-774-4223 before returning your camera. All returns require an RMA number.

Package and Ship Your QSI Camera

The best way to ship your QSI camera is inside the original carrying case and shipping box that you received with your QSI camera. The case provides the best possible protection during shipping. If you prefer to send just your camera body, please follow the packing instructions below.

Note: It is best to remove filters from your filter wheel before shipping and keep them in a clean, safe place. Any other accessories, such as the AC Adapter, nosepiece, cables, etc. should all be removed from the case before shipping to save weight and eliminate any chance of damage in transit.

1.

Do the paperwork
Download, print out and complete the QSI RMA Form. Make a copy for yourself. Pack the original completed form in the same box you use to ship your camera to us. For warranty repairs and returns, be sure to include a photocopy of your original receipt

For returns from locations outside the U.S. be sure to follow the International Shipping documentation instructions on page 2 of the QSI RMA Form.

2.

Get the right box
If you're shipping a QSI camera in its Pelican case and
original shipping box, skip to #5
.
Start with a good, sturdy box large enough to hold the camera and sufficient packing material to protect the camera during shipment. The box should be at least 3.0 inches/7.5 cm larger on every side than your camera.

3.

Wrap it up
Put the camera into a sealed plastic bag (e.g. Ziploc). Wrap the camera and plastic bag in two to three layers of bubble wrap. Bubble wrap is available at most office suppy stores or shipping locations. A padded shipping envelope or a second sealed box filled with packing material can provide similar protection if bubble wrap is not available.
The "box within a box" method, with a second layer of packing material around the inside box, offers excellent protection when shipping fragile equipment.

4. Pack it right
Put two inches of styrofoam peanuts or other simlar packing material (also available at most large office supply stores) in the bottom of the box. Place the bubble-wrapped camera in the center of the box. Fill the rest of the box with styrofoam peanuts. There should be at least two inches of styrofoam peanuts on all sides of bubble-wrapped camera. Fill the box completely with packing material so that the contents don't move when the box is shaken vigorously.
5. Tape it securely
Be sure to include the completed RMA form before sealing the box. The flaps on both the top and bottom of your shipping box should be secured with a minimum of three strips of sturdy package sealing tape.
6. Label it clearly
Tape a large address label to the top of the box with the shipping address and your return address written clearly. The RMA number must appear on the outside of the box or the package will be returned unopened. A label created on a computer is more easily read by shippers and delivery people than a hand-written label.
7. Insure its safety
Packages do get lost or damaged during shipping. QSI strongly recommends you insure your camera for its full replacement value. QSI is only responsible for the safety and well being of your camera while it is in our possession. You are responsible for getting it to us in proper condition.
8. Ship it using a reliable carrier
We will return your camera to you via UPS. We recommend you ship your camera to us via UPS or FedEx because of their proven reliability and easy, web-based package tracking. If you ship your camera to us via the US Postal Service, we suggest you add delivery confirmation.

 

  Packing Checklist
Completed QSI RMA Form.
Photocopy of original sales receipt if requesting service under warranty or returning your camera.
Camera in its original carrying case and shipping box or packaged as described above.
Ship the camera to:
 
 

Quantum Scientific Imaging, Inc.
Repairs: RMA# xxxxxxx
12 Coteau Dr.
Poplarville, MS 39470
USA
(888) 774-4223

After the package has been shipped, send a message to QSI Support with the shipment tracking# so we know it's on its way.

 

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